Guest comes into a hotel with a reservation under his wife's name and complains he cannot access the suite without her, treats front desk employee poorly even though he's in the wrong: 'But we're married!'

Author image for María Cetra
María Cetra • Writer
Jun 27, 2026 9:45 AM EDT

Why is someone's poor planning the fault of an employee who is just doing their job?

It is so common to see customers at the front desk of a hotel complaining about something not being corrected when they are the ones who booked it that way. This attitude is not only seen there, but also with cabin crews in planes and servers at restaurants. Is like a type of people that cannot admit that they did something wrong. They always find a way to blame it on the poor employee who is just doing their job. What makes it worse is the fact that managers and higher-ups defend the customer, knowing that they are wrong, just to preserve an image. If you asked me, I would say that defending a wrong customer over your loyal employees is not the best image for your company. You are taking the world of someone who is SO wrong that they need to start screaming so that people don't realize that what they are saying makes no sense at all.

This rule of "the customer is always right" is so outdated and problematic. The customer is wrong 90% of the time because –shocking for some– employees know their job. If they are telling you that something is not possible, big chances are that it isn't possible. And if they do an exception for one customer, it doesn't mean that now it is possible. It just means that the childlike tantrum the customer caused made the manager step in. But you shouldn't be proud of yourself if you got something because you were behaving horribly and made a scene, and the company just HAD TO to avoid looking bad. That makes you a horrible customer and an embarrassing adult.

In this Reddit story, we are just proven that this attitude may not always work, and that is VALUABLE. Customers need to know that they are out of line and that their requests are not always manageable. If you planned poorly and things don't work as they should, well, deal with it. You are an adult. You cannot be throwing tantrums over things that don't work your way. 
 

Add as a preferred
source on Google
Advertisement

Want More? Follow Us and Add Us as a Preferred Source on Google.

Tags

customer service hotel guest tales from the front desk hotel employee
Scroll Down For The Next Article

Also From FAIL Blog

Employee gets laid off without notice, and when he says he already has a new job, he gets asked if he was going to give proper notice: ‘You just told me my role is done by Friday, and you're asking me about proper notice.’

Employee gets laid off without notice, and when he says he already has a new job, he gets asked if he was going to give proper notice: ‘You just told me my role is done by Friday, and you're asking me about proper notice.’

Trending Now

Employee gets laid off without notice, and when he says he already has a new job, he gets asked if he was going to give proper notice: ‘You just told me my role is done by Friday, and you're asking me about proper notice.’

Employee gets laid off without notice, and when he says he already has a new job, he gets asked if he was going to give proper notice: ‘You just told me my role is done by Friday, and you're asking me about proper notice.’

01
Call center operator obliged to start 15 minutes before his shift to load the company's archaic software, told to work until 4:00 PM on the dot, he complies, ending a call right at the end of his shift: 'I am following expectations and written directions'

Call center operator obliged to start 15 minutes before his shift to load the company's archaic software, told to work until 4:00 PM on the dot, he complies, ending a call right at the end of his shift: 'I am following expectations and written directions'

02
Family brings tables, chairs, a cot, speakers, and a playground to a packed Toy Story 5 drive-in, then claims an entire parking spot is reserved for their kids: '[This place is for our kids to play]'

Family brings tables, chairs, a cot, speakers, and a playground to a packed Toy Story 5 drive-in, then claims an entire parking spot is reserved for their kids: '[This place is for our kids to play]'

03
Employee finds out his anonymous feedback was never anonymous and is being called to have a personal meeting with the manager: 'It turned upside down when my manager called me out in front of the entire team and mocked about the review i gave'

Employee finds out his anonymous feedback was never anonymous and is being called to have a personal meeting with the manager: 'It turned upside down when my manager called me out in front of the entire team and mocked about the review i gave'

04
Woman changes her sister's 73rd birthday dinner to a Thai restaurant she prefers, leaving the guest of honor waiting alone at the wrong restaurant: 'If I’m paying for a meal, I want to enjoy it'

Woman changes her sister's 73rd birthday dinner to a Thai restaurant she prefers, leaving the guest of honor waiting alone at the wrong restaurant: 'If I’m paying for a meal, I want to enjoy it'

05
Delivery driver throws and kicks $30K worth of audio equipment on camera, the delivery company closed the complaint without responding, and only acted after a news station got involved

Delivery driver throws and kicks $30K worth of audio equipment on camera, the delivery company closed the complaint without responding, and only acted after a news station got involved

06
Advertisement